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Privacy Policy

 SellfMade, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.wearesellfmade.co.uk and use our services.

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1. Information We Collect

We collect and process the following personal data when you interact with our website or use our services:

  • Personal Information: Name, email address, and payment details (such as billing address, credit/debit card information).

  • How We Collect Data: Data is collected when you submit forms on our website, sign up for our newsletter, make a purchase, or interact with us directly.

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2. How We Use Your Data

We use your personal data for the following purposes:

  • Processing Payments: To complete transactions for the services we provide.

  • Marketing Communications: To send newsletters, updates, and promotional materials (only if you’ve opted in to receive them).

  • Website Functionality: To improve and customize your user experience on our website, including maintaining the site and monitoring usage.

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3. How We Collect Data

We collect personal data through the following means:

  • Forms: When you fill out forms on our website, such as contact forms, order forms, or newsletter sign-ups.

  • Cookies: Our website uses cookies to collect information about how visitors use the site (we will cover this in more detail in our Cookie Policy).

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4. Data Sharing

We may share your personal data with the following third parties:

  • Payment Processors: To complete payments securely (e.g., Stripe, PayPal).

  • Analytics Providers: To understand website usage and improve our service (e.g., Google Analytics).

  • Other Service Providers: For marketing tools, hosting services, or email marketing services (e.g., Mailchimp).

We will never sell your personal data to third parties.

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5. Data Storage & Security

We store personal data on secure servers that are hosted in the UK and Europe. We use industry-standard security protocols to protect your data, including:

  • Encryption: Secure encryption methods for data transmission.

  • Access Control: Only authorized personnel can access your personal data.

While we implement stringent security measures, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our abilities.

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6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Typically, we will retain your data for:

  • Marketing and Communication: For as long as you remain subscribed to our newsletter or promotional materials.

  • Financial Data: For the period required by law (usually 7 years for tax purposes in the UK).

If you wish to have your personal data deleted, please contact us at connect@wearesellfmade.co.uk.

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7. Your Data Protection Rights (User Rights)

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal data (subject to certain conditions).

  • Right to Restrict Processing: You can ask us to limit how we use your data.

  • Right to Data Portability: You can request that we transfer your data to another service provider.

  • Right to Object: You can object to us processing your data for marketing purposes.

To exercise any of these rights, please contact us at connect@wearesellfmade.co.uk. We will respond to your request within 30 days.

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8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes to this policy, we will notify you by email or by posting a prominent notice on our website.

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This Privacy Policy was last updated on [28/01/2025].

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